Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
***Please note ALL chemical sales are final.***
***PLEASE NOTE ALL FOOD and PERISHABLE ITEMS ARE NON-RETURNABLE***
You should expect to receive your refund within a few days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We inspect all returned products and reserve the right to decline returns or exchanges.
If you need to return an item, please fill out and submit the return request form located under completed orders in your account. If you have any questions you may e-mail: SmithConnSupply@SmithConnSupply.com to receive additional instructions or assistance. Original shipping cost on the order are non-refundable.
Orders of in stock products typically ship out within 1-2 business days.
If an item is marked out of stock, or 0 inventory is available the order will be marked as "out of stock, on backorder" and the order will be kept open as a back order to ship once new stock arrives. We will contact you if an order is placed for an out of stock item to provide an ETA.
Typical economy shipping ground delivery time is 3-5 business days once order has been marked as shipped. We currently ship from more than 60 warehouses throughout the country. This ensures timely delivery of your order. We always will try to choose the most efficient and quickest shipping method possible. Sometimes delivery times could be extended slightly based on the carriers regulations on how certain products can be shipped. Longer delivery times can be expected on out-of-stock items.
We can ship to virtually any address in the Continental United States even Hawaii and Alaska! Note that there are restrictions on some products, and some products cannot be shipped via common carrier. Some products are not available for shipping to certain states based on that states specific laws and regulations. It is your responsibility to know your local regulations before making a purchase on potentially restricted items.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Currently free shipping is not available to Alaska or Hawaii, but we offer very competitive shipping options.
All orders of $10 or more receive free economy ground shipping. Any order under $10 can take advantage of our low flat shipping rate of $4.99